When the world was being introduced to mobile phones, Nokia was a major player and remained to be the world’s largest mobile-phone manufacturer for an entire decade. Things, however, took a turn when smartphones became the trend. A comprehensive explanation on how Nokia failed to remain relevant highlights one pivotal problem – communication. As such, the weak and ineffective communication among Nokia’s leaders cements the importance of effective board communication.
Improving Communication within the Board
We have listed seven foolproof tips to guide you in improving your board communication:
- Establish good boardroom culture
The foundation of good boardroom dynamics is a solid and healthy board culture. As such, the chair of the board should ensure that the tone of the meeting and the flow of exchanging ideas remains smooth throughout their board meetings. The role of building a solid board culture also goes beyond the chairperson. To create an atmosphere of inclusivity and respect within the boardroom, all board members must champion these values as well.
- Define and clarify board member roles
Each board member plays an integral role in setting the direction and making decisions for the board. To ensure these roles are clear, the job description of each board member should capture all of his or her responsibilities. A clear understanding of expectations from each board member can encourage productivity and emphasize accountability.
- Tell the truth, and nothing but the truth
The classic adage “honesty is the best policy” holds a lot of weight in the boardroom. Boards must be given complete reports and stories, so the members can make decisions with all the factors weighed in. Communicating with the board should be completely transparent and extensive – board members should not have any blind spots.
- Focus on strategies, not data
The board exists to give direction to ensure organizational success and growth. Therefore, boards must utilize meetings to talk about sound and concrete strategies as opposed to a lot of data. Data should be used to justify strategies and should not be the bulk of the discussion. Furthermore, heavy emphasis on data may cause board members to micromanage rather than think of the big picture.
- Involve subject matter experts
Subject matter experts hold unmatched proficiency in a particular area. Because of this, they can impart valuable insight and knowledge regarding certain points of discussion. The presence of subject matter experts is more valuable when unprecedented developments or discussions arise. Hearing explanations from subject matter experts enables a more dynamic and holistic discussion.
- Concentrate on the future
While looking back can guide how board members make decisions, it is of utmost importance that the board always drives towards the future. The board has two crucial roles – to set the pace for the organization and to future-proof their business. Breaking these roles down, they require skills in generating overhead insight coupled with a clear direction for the organization. Having a stern focus on the future keeps members of the board working towards the same goal.
- Talk with each other; don’t just talk to each other
Evidently, there is a fine line between talking with each other and talking to each other. The former connotes a deeper level of communication – one that actually translates to genuine understanding of each other. As such, board members must strive to value everyone’s thoughts and ideas. This shows that the board is founded on mutual respect and trust.
Because every board has its own set of best practices, boards must find on their own what strategies work for them to enhance the way they communicate. It’s just important to remember that the most effective boards are the boards with the most effective communication. Taking a step towards better communication can lead to big changes for how organizations operate.
Board communication is essential and the foundation for a successfully run organization. Using digital tools such as a board management software, can help in improving the internal board communications.
Farah is a corporate governance analyst and business development manager of Convene’s MENA team. Owing to her experiences working in a boardroom, she is an expert in leadership roles and corporate governance best practices. Farah has been recognized by Convene for her extra commitment in imparting knowledge about effective management.
- Connect:
-
-
