What is a Knowledge Base?

A knowledge base is an online repository of self-service information that contains valuable details about a product, service, department, or specific subject matter.

The information contained within a knowledge base can be derived from various sources. Usually, knowledgeable contributors who possess expertise in relevant areas contribute and enhance the knowledge base. The content within the knowledge base can encompass a wide range, from comprehensive explanations of HR or legal processes to detailed descriptions of product functionalities. It may comprise frequently asked questions (FAQs), manuals, troubleshooting guides, and other essential information that your team may find useful or necessary to access.