Frequently Asked Questions

How does Convene make meeting processes more efficient?

Convene digitizes and streamlines the entire meeting process, effectively cutting down 90% of the time spent on pre-meeting agenda preparation all the way up to post-meeting minute distribution. With just a few clicks, meeting organizers can easily build meeting packs and instantly send them out to participants, while participants can conveniently and securely view and access their meeting documents wherever they are.

How does Convene save money for organizations?

By digitizing and automating meeting processes, Convene saves organizations thousands of dollars in paper, printing, and delivery costs. At the same time, using Convene saves as much as 90% of the effort and dedicated staff required to facilitate meetings.

Convene has saved its clients 90,000 sheets of paper and upwards of $10,000 annually in administrative expenses while still maintaining a very competitive price point.

Does Convene have a feature to record minutes?

Yes, Convene has a handy Minute Taker tool which allows secretaries to take minutes while a meeting is ongoing.

Can we control document access on Convene?

Yes, Convene lets administrators define user roles and permissions with fine-grained access controls. Administrators can choose to allow access to entire meetings or folders, or they can choose to restrict access to individual agenda topics or files.

What are your hosting options?

Depending on client needs, Convene can be hosted on the cloud or on-premise. For cloud hosting, we host the system on the AWS data center while managing the IT infrastructure — software and hardware — necessary to run Convene. For on-premise hosting, we install Convene on your own IT infrastructure using your own hardware, network, and other IT resources.

Where are your cloud servers located?

Our cloud infrastructure is hosted in Amazon Web Services (AWS) data centres, particularly located in Singapore, Australia, USA, Africa, Canada, and Ireland.

Can I access documents or meetings offline?

In the Convene app, you can log in offline. All previously downloaded documents and meeting files can be accessed.

How secure is Convene?

Convene employs industry — leading security measures — from our data hosting down to our application’s security features and security governance. To ensure that client data is protected at all times on all levels, our cloud offering is hosted in AWS enterprise-grade data centers with the following certifications: SOC 1/SSAE 16/ISAE 3402 (formerly SAS 70), ISO (27001, ISO27002, ISO27017 and ISO 27018).

At the same time, the Convene portal and application make use of AES-256 network and document encryption, multi-factor authentication, on-the-fly decryption, fine-grained access control, and have security features such as automatic purge for lost devices and an audit trail.

Convene is a highly secure SOC 2 accredited enterprise solution trusted by central banks, governments, and Fortune 500 companies.

For more information on our security features, For more information on our security features, click here.

How many languages does Convene support?

The Convene application supports a total of 18 languages, namely: English, Arabic, Dutch, French, German, Greek, Indonesian, Italian, Japanese, Korean, Malaysian, Portuguese, Russian, Spanish, Simplified Chinese, Traditional Chinese, Thai, and Turkish. The Convene administrator portal can also be configured to allow administrators to utilize Convene in their preferred language.

How soon can Convene be implemented?

Depending on your hosting choice, Convene can be set up in as quickly as 24 hours for cloud-based installations, and 10 business days for on-premise installations.

What is your pricing model?

Our pricing model is on a per user license, per year basis. We can also customize pricing based on your budget.

What kind of support does Convene provide?

Our Global Support Desk is up 24/7, 365 days a year where we provide support through training, troubleshooting, and general system queries. Get in touch with our support specialists here.

I’m interested in Convene. What’s the next step?

Contact us at sales@azeusconvene.com get in touch with one of our local sales teams. Alternatively, click here to request for a demo, price quotation, or free trial.