We’re thrilled to announce that Convene has been recognized as an Emotional Footprint Leader in the Board Management category by SoftwareReviews, the premier experience-focused review platform for enterprise software.
The Board Management Emotional Footprint Award stems from a comprehensive evaluation of prominent players in the Board Management market based on emotional response ratings from actual users. Winning the award is a testament to Convene’s unwavering commitment to delivering unparalleled user experience to its valued clients.
Ratings That Resonate
The Emotional Footprint is measured using SoftwareReviews’ “Net Emotional Footprint” Index—a powerful indicator of overall user feeling towards Convene and its board management software. Meanwhile, the value index captures user satisfaction with Convene, considering the cost they are paying for the software.
Convene consistently achieved outstanding scores, solidifying its position as an Emotional Footprint Leader in the Board Management category.
To evaluate Convene’s relationship with its users, the Emotional Footprint assesses five key areas.
Service Experience
With an exceptional score of +98, users were delighted with the quality and effectiveness of the service Convene provides. This shows that Convene’s dedication extends beyond the purchasing phase, building a lasting partnership with its clients.
Convene’s local experts and technical support team assist users every step of the way to ensure their success with our software. “The Support team is amazing in providing solutions to our problems,” one satisfied user said. Throughout the partnership, users found the Convene team to be courteous, attentive, accommodating, and prompt.
Conflict Resolution Experience
Clients appreciated that Convene handles matters with integrity and in a fair manner in the face of challenges. They are impressed with Convene’s altruistic and trustworthy approach, highlighting its dedication to putting clients as the top priority through client-friendly policies. With a stellar score of +95, Convene proves to be empathetic, reasonable, and amiable.
Product Experience
Clients were thrilled as Convene was able to live up to its commitment to providing a reliable and secure board management platform, empowering its users’ performance and productivity. Convene’s unique features enhanced user capabilities and board processes. Scoring an impressive +93, users express their immense satisfaction with their overall experience of Convene Board Management Software.
Strategy and Innovation Experience
With the advancement of digitalization, solution providers must keep pace with the trends to enable boards to get ahead. Gaining a score of +92 in this area signifies Convene’s reception to trends and proactivity towards innovation that inspires its users to do the same.
Our latest upgrade to Convene 7.0 affirms our promise to bring forth product enhancements crafted to redefine the overall experience of our users.
Negotiation and Contract Experience
Achieving a high score of +91 in this area shows that Convene is flexible and works with clients in providing tailor-made packages that exceed their needs and expectations. Putting clients’ interests first allowed the Convene team to engage in negotiations with generosity and transparency.
What Our Users Say
When asked about their experience using Convene and the value they gained, here’s what our clients had to say:
- 95% of clients say they love using Convene
- 98% say Convene is critical to their success
- 89% feel the value of Convene outweighs its cost
- 96% are planning to renew their Convene license
- 91% are likely to recommend Convene to their peers
One of our users expressed their satisfaction, “Convene has made it easy to hold meetings and enhance the board experience of management members. It has simplified everything for us in addition to saving us time and money.”
Hear what our clients have to say about their experiences with our software on this page.
Driven by Excellence
We are truly grateful for the outstanding ratings we have gained from SoftwareReviews and our clients. The Board Management Emotional Footprint Award is a testament to our dedication to empowering boards and their teams by providing an effective and cost-efficient solution that appeals to their overall user experience. We will continuously strive to deliver the best board management solution and support to adapt to the dynamic needs of modern boards.