Founded in late 2022, this Melbourne-based private family investment group has quickly established itself as a dynamic player in the financial sector, focusing on commercial properties and equities. As a relatively new but ambitious entity, the firm has been demonstrating a commitment to strategic growth and long-term value through diverse portfolio management, maximising returns, and future-focused investment decisions.
As the firm expanded its operations, it recognised the need for a more efficient and modernised process to support its growth. Additionally, the limitations of traditional paper-based workflows are increasingly affecting its operations. The investment group then sought a digital solution that would simplify their processes, provide robust functionality, and spearhead digitalisation.
After evaluating options from four different providers, Convene emerged as the top choice. Its superior accessibility, comprehensive features, and competitive pricing made it the ideal solution to support the firm’s growth while maintaining high standards of confidentiality and precision.
Value for its Price: “One of our Best Investments”
As an investment firm, the group is skilled at evaluating the long-term value of its expenditures, and Convene has certainly proven to be a prudent choice. Offering exceptional value and performance at a reasonable cost, Convene has significantly improved the group’s board efficiency over the first year of use.
Successfully implemented across the board, Convene has revolutionised the group’s workflows by making them entirely paperless for both virtual and in-person meetings. The platform streamlines meeting preparation with its intuitive drag-and-drop feature for agenda building, eliminating the need for printed documents. During dynamic live meetings, board members can present reports and collaborate in real-time, enhancing engagement and decision-making. Post-meeting tasks, such as documentation, assigning, and tracking action items, have become more efficient and productive, resulting in better outcomes for the board.
Furthermore, the group’s confidential documents are now securely managed within Convene’s Document Library, protected by advanced security features like multi-factor authentication and role-based access controls. The group views Convene as “one of their best investments” to date and they are eager to explore future enhancements that could further align with their evolving needs.
Hands-On Training and Prompt Customer Support
Going digital can be a double-edged sword—while processes become more streamlined and paperless, users may encounter navigational challenges. Convene delivers on its promise of being a smart, simple, and secure board portal, a fact the investment group can attest to.
Given that the group’s users are not particularly tech-savvy, onboarding and initial training were crucial for a smooth transition. After a few targeted training sessions, the directors have become comfortable with the platform. Convene’s interface, designed to be straightforward and intuitive, has also proven accessible even for users with varying levels of digital experience.
Moreover, the group’s representative mentioned that establishing a strong working relationship between the group’s administrator and Convene Support Team has been key, as they’re able to “troubleshoot quickly so as to be responsive in turn to the users or the Board of Directors.” The hands-on training and proactive support have been crucial both in addressing concerns and empowering the administrator and users to manage the platform effectively.
Why Recommend Convene
The investment group’s experience with Convene highlights how the exceptional value and performance of the platform with hands-on training and support can drive significant improvements in organisational processes. It has proven to be a valuable investment and a strategic partner in propelling growth and operational success for the group.
Looking ahead, the group is enthusiastic about exploring additional features and future enhancements to the platform to meet their growing board and governance needs. “So far, based on our experience with Convene, their customer support and training were excellent, Convene provided us with the most competitive price with other providers,” remarked the group’s representative.