Road Traffic Infringement Agency (RTIA) is an independent adjudicator of traffic infringements and fines in South Africa, responsible for ensuring road traffic matters are resolved fairly. RTIA seeks to protect the lives of drivers and road users by administering a fair process for traffic laws, and when enforcing penalties.
The main goal of RTIA is to maintain a safe and compliant road user community. They seek to keep fair and faultless administrative adjudication and provide excellent support services to the community. But these require high-standard processes and no downtime workflow.
Seamless Server Configuration and Administrative Integration
Adv. Mncedisi Bilikwana, RTIA’s Executive Manager for Legal, Governance, and Compliance, disclosed that they aim to configure their servers — to reduce downtime and improve staff efficiency. Convene’s Enterprise Service Integration proved to be the perfect tool for this.
Convene offers seamless integration with the agency’s current directory structure, allowing users and administrators to effortlessly sign in to Convene using their existing company user accounts. The team of Convene supported RTIA’s users and administrators in setting up the new system and configuration changes to ensure everything is up and running.
Improved Administrative Functions and Board Performance
RTIA prides itself on creating awareness of road traffic laws and implementing a fair administrative justice process. This requires the agency to maintain a strict process control that encourages responsible administrative adjudication and compliance.
Convene’s capabilities for status monitoring and auditing allowed the agency to improve its formal procedures and policies when enforcing traffic law awareness. Such features include the document or agenda approval workflow and audit trail, which also enables better transparency and accountability on boards.
Convene also enabled the RTIA board to develop road user education programs and manage infringement notices on a secured platform. The software offers live meeting tools for critical boardroom discussions and meetings, from Shared Annotations to Live Voting features.
Additionally, decisions and files relating to traffic programs or road fines are kept safe within the Convene software.
According to Mncedisi, “Convene has been an essential tool for our board management software needs since 2022. Its seamless integration into the administrative functions of the RTIA Board and its committees has made our work easier and more efficient.”
Guaranteed Ongoing Support and Upgrades
RTIA is firm with its objectives that they need a tool that can “deliver training of end-users and administrators, and provide on-going support and upgrades.” The team of Convene met both requirements through its unlimited training and 24/7/365 global support.
Mncedisi appreciated the service of the Convene team, from the initial demonstration, and user training, to the ongoing support. The Convene Support Team took time to train all concerned RTIA staff in using Convene’s tools and functions.
As promised, RTIA has also received continuous software updates, from software features, compatibility improvements, to security rollouts. “Convene provided exemplary support and showed a great deal of adaptability in meeting our changing needs,” Mncedisi said.
Why RTIA Recommends Convene
Mncedisi revealed that Convene’s board management and security features have “sufficiently surpassed our requisites for accessibility, security, and efficiency standards.” The software solution helped the agency to configure its servers, train users and administrators, and meet their changing needs through ongoing upgrades.
Even with the experience of using various board software products, Mncedisi confidently revealed, “I am pleased to say that Convene has proven to be the most efficient solution I have encountered to date. I highly recommend it to any company and I am confident that it can deliver on expectation.”