Established in 2002, the Saudi Credit Bureau (SIMAH) has been providing consumer and commercial credit information services across the country. Being the first national credit bureau in Saudi Arabia, it has ministered to both the government and private sectors — bringing forth best practices to sustain and afford the highest level of stakeholder satisfaction.
Supporting the Financial Sector Development Program (FSDP) and Vision 2030 in the region, SIMAH recognised the need for a dedicated system to enhance collaboration and decision-making among its board of directors.
How SIMAH Chose Convene
SIMAH recognised the need for a dedicated board management platform to address their needs. According to their representative, they have conducted thorough research on several board management software providers, comparing the feature sets, pricing, customer reviews, and overall reputation. After deliberations with key stakeholders, Convene stood out as their preferred choice.
Furthering their preliminary decision, they reached out to Convene’s Sales Team, who promptly supplied them with detailed information about the portal software. SIMAH’s team availed the offered live product demo session and trial period to test the software’s features firsthand and assess its suitability for the company.
After careful consideration, SIMAH chose Convene due to its features, intuitive user interface, robust security measures, scalability, and excellent customer support. “Additionally, Convene’s reputation for reliability and its track record of serving organisations similar to ours played a significant role in our decision-making process,” noted the SIMAH representative.
Having used Convene for over three years, SIMAH continues to rely on the platform to streamline board processes.
Better Collaboration in Meetings, Faster Decision-Making
SIMAH’s primary objective for employing board management software is to ensure easy access of the board of directors to meeting documents and presentations. Convene addresses this by simplifying their whole meeting process from start to finish.
Pre-meeting, SIMAH’s team can quickly prepare agenda packs using Convene’s drag-and-drop feature, making it simple to attach files to specific agenda items. Scheduling meetings and sending out agenda packs has also become seamless. Convene’s Live Edit and document versioning features have proven especially valuable for making last-minute adjustments prior to presentations.
During meetings, the board of directors can join directly through Convene Connect, an integration that links them from the Convene app to their video conference. Members benefit from various live presentation tools, including annotations, page synchronization, and minute-taking features, which enhance collaboration and engagement.
After meetings, tools like task management and e-signature enable swift actions and decisions. “The meeting process now is much easier than ever, which speeds up decision-making from the board of directors,” shared the representative.
Secure Meeting Files in a Centralised Document Library
One of the most valued features for SIMAH is Convene’s Document Library, which enables them to organise and store all their meeting-related documents in one secure repository for future reference. The Search feature allows them to conveniently locate files by simply inputting a certain keyword, saving time and boosting productivity.
In addition, the Document Library’s security features provide board members with robust security for their documents and deliberations. With role-based access controls and two-factor authentication, only authorised users can access the documents. Data encryption and watermarks ensure digital rights management, safeguarding the integrity of information.
Prompt and Positive Customer Support
Besides the built-in smart meeting features, SIMAH also praises Convene for providing them with an excellent holistic experience — from the platform’s capabilities to its professional customer support. Their representative mentioned that in times when they had to contact the Convene Support Team, they only had a positive experience.
“The Support Team was responsive, knowledgeable, and provided prompt solutions to our queries and issues. They were friendly and patient, guiding us through any technical difficulties we encountered. Overall, our experience with Convene Support has been positive, and we appreciate the level of support they have provided us throughout our usage of the platform,” the representative remarked.
Why SIMAH Recommends Convene
As a national credit bureau, SIMAH carefully evaluates its tools to ensure they uphold stakeholder satisfaction. Their continued use of Convene for over three years reflects this commitment.
When asked if they are to recommend Convene to their industry and regional peers, they shared, “I highly recommend using Convene. My Convene experience can be summarised as a game-changer for meeting efficiency and collaboration.”
Experience boosted meeting productivity and more engaging collaboration just like SIMAH with Convene. Schedule a walkthrough of the software with our Sales team today!