As Malawi’s leading mobile telecommunications provider, Telekom Networks Malawi (TNM) PLC has pioneered network services across the nation. TNM offers a comprehensive range of services, including 5G, 4G, 3G, and 2G networks, as well as prepaid and postpaid plans. With a geographical coverage exceeding 88% of Malawi, it was the first to introduce 4G broadband services in the country. TNM is proudly listed on the Malawi Stock Exchange, cementing its status as a cornerstone of the Malawian telecommunications industry.
To advance its goal of delivering first-class mobile services to the Malawian people, TNM sought to initiate a digital transformation from the top down, beginning with its board.
Traditionally, TNM’s board relied on paper-based materials and in-person meetings. Recognising the need to embrace digital solutions, TNM searched for a platform to seamlessly transition from traditional, manual meetings to electronic — “for ease of use and reference, and more productive board meetings.”
After thoroughly assessing available board management solutions, TNM chose Convene, highly recommended by directors and internal teams. “We had other directors using Convene on other boards, so it was a natural transition to this platform.”
Board Meeting Management Made Simple and Paperless
Since adopting Convene, TNM’s board has embraced the digitalisation of its meeting and management processes. The board meeting app has been instrumental in publishing board materials and reports, streamlining the preparation for meetings. Administrators can effortlessly organise meetings from scratch and schedule recurring sessions instantly, freeing up time for more productive collaboration and informed decision-making.
“Convene’s intuitive nature and capabilities help us to manage board activities electronically,” said a TNM representative. The board management software has streamlined workflows, from creating agenda packs to tracking action items. One remarkable transformation with Convene is being able to build board reports in a paperless way compared to their traditional workflow. Through Convene, they can collaborate via digital board meetings or Review Rooms and have the board electronically sign the documents.
Beyond meeting management, Convene serves as a secure document hub, facilitating the filing and approval of resolutions and tracking action items.
While the functionality of Convene has earned TNM’s trust, its support services have also received high praise. Though rarely needed, when support is required, TNM commends Convene for its swift resolution of issues, describing the support as “very speedy.”
Why Telekom Networks Malawi Recommends Convene
A key to successful digital transformation is selecting the right solution that aligns with the organisation’s goal of digitising board processes. This is how TNM achieved a seamless transition while enhancing the board efficiency and productivity.
Convene’s intuitive features, including effortless meeting organisation and secure distribution of board reports, combined with reliable support, have effectively addressed TNM’s needs. Positive feedback from directors highlights the board management software’s user-oriented design and its significant contribution to TNM’s digital journey.
When asked if they would recommend Convene to their peers in the region, TNM responded, “One word – Good! Convene is a good investment for every company.”
Experience the positive impact of digital transformation with Convene. Book a walkthrough of the product today!